Tennessee American Water announces that the company’s 2017 Consumer Confidence Reports (Water Quality Reports) are available to customers online. In addition, Tennessee American Water has once again earned the Directors Award through the Partnership for Safe Water, marking the 18th consecutive year the utility has achieved this level of surpassing standards.
The annual water quality report, also known as the consumer confidence report, is a performance measure of the quality of water. These measures are established by the U.S. Environmental Protection Agency and the Tennessee Department of Environment and Conservation. The report describes local drinking water sources, testing conducted on the water, substances detected, and the levels of those substances.
The Partnership for Safe Water is a voluntary utility program with the mission of improving drinking water quality by optimizing operations. In the state of Tennessee, nine utilities participate in the Partnership’s treatment plant optimization program. Across the U.S., about 300 utilities participate in the Partnership.
“For over 130 years we have been the primary water provider for the Chattanooga area and have always been committed to the highest standards for water quality to our customers,” said Tennessee American Water President Val Armstrong. “In 2018, our goal is to be 21 times better than the U.S. average for water quality standards. Participating in the Partnership for Safe Water is one way we exceed standards.”
Messages on customer water bills provide an URL address to access a service area’s specific water quality report. Customers may also search by zip code to find their report at www.tennesseeamwater.com. The URL addresses for specific Tennessee American Water service area water quality reports are as follows:
Chattanooga: http://www.amwater.com/ccr/chattanooga.pdf
Whitwell: http://www.amwater.com/ccr/sequatchievalley.pdf
Suck Creek: http://www.amwater.com/ccr/suckcreek.pdf
Printed copies of the report are available to customers who would rather receive their report in the mail or who do not have access online. To request a copy be mailed, customers may call the company’s Customer Service Center at 1-866-736-6420 or by emailing presidentarmstrong@amwater.com.