Life Care at Home’s Tennessee agencies in Chattanooga, Cleveland and Ducktown have been named 2012 HHCAHPS Honors recipients.
This is a prestigious award recognizing home health agencies that provide the best patient experience. Established by Deyta, this annual honor acknowledges the top 20 percent of agencies that continuously provide the highest level of satisfaction through their care as measured from the patients’ point of view. The HHCAHPS Honors identifies the highest performing agencies ranked by analyzing satisfaction measures covering both performance and improvement of care over a 12-month period.
“The HHCAHPS Honors defines a new standard of excellence in the patient experience for home health agencies,” said Bill Bassett, Deyta’s vice president of home health. “Identifying the top performers in the home health industry is our way of recognizing home health agencies that are dedicated to providing high quality of care in a patient-centric approach. The resulting patient experience is a key driver of ongoing patient and agency success.
The HHCAHPS Honors rankings were compiled from the HHCAHPS survey results of more than 1,800 home health agencies from April 2011 to March 2012. Two domains of performance were used in the calculations, covering the 19 questions that comprise the five publicly reported measures on Home Health Compare.
Chris Mitchell, CEO of Life Care Home Health, credits an outstanding staff of caring health care professionals.
“Our nurses, therapists and caregivers understand that the patients are the heart of what we do,” said Mr. Mitchell. “An honor like this reflects their dedication to put patients and families first.”