TN Department Of Safety Announces Decrease In Drivers License Wait Time

Thursday, July 18, 2013

The Tennessee Department of Safety and Homeland Security announced that the average wait time at state driver services centers has decreased so far this year compared to 2012. 

The average wait time from January 1 – June 30 at centers statewide, excluding reinstatement centers, fell from 34 minutes in 2012 to 31.

5 minutes in 2013. There was a slight increase, however, from the first quarter of 2013 in which the average wait time was 30.5 minutes compared to the second quarter when the wait time averaged 32 minutes.

The decrease in wait time for the first six months happened while the number of statewide transactions at driver services centers increased. Driver license examiners served 621,405 customers from January 1 – June 30, 2012.  In the first six months of 2013, the number of customers grew to 626,211. 

“We are monitoring these figures very closely. Reducing the wait time at our driver service centers is a priority so when we experience an increase we act immediately to identify the reasons,” Commissioner Bill Gibbons said. 

Gibbons attributed the increase in the second quarter of 2013 in part to the increase in handgun carry permit applications as well as the installation of new equipment. 

During the first six months of 2013, the department accepted 86,334 handgun carry permit applications at driver services centers, compared to 40,503 applications accepted during the first six months of 2012. That is an increase of 113 percent. 

The department continues to install new equipment and software at all driver services centers in preparation for a new central issuance process of issuing driver licenses. While this new process is expected to help reduce wait times in the future, the installation of the equipment is causing some delays. 

The Driver Services Division is also in the process of hiring additional part-time employees to help the centers at peak hours. Funding for the positions was appropriated in the current state budget. 

“The new equipment and additional staff should help us in the long term provide better and more efficient service to our customers,” Mr. Gibbons noted.

 



Tennessee National Guard Prepared If Need Arises During Eclipse

From Clarksville to Athens, Tennessee is at the epicenter of next week’s eclipse. With the eclipse comes thousands of visitors, and the Tennessee National Guard is well prepared. Guard Soldiers and Airmen will work with the Tennessee Emergency Management Agency to support local and state authorities as needed.  "This is part of the Guard’s dual mission, we not only fight ... (click for more)

Rotary District Governor Speaks At Rotary Club Of Chattanooga Hamilton Place

Rotary District 6780 Governor spoke at the Rotary Club of Chattanooga Hamilton Place this week.  Deborah Alexander-Davis addressed the club, discussed upcoming events, and thanked the club for donating over $399,000 to the Rotary Foundation.  Ms. Alexander-Davis also provided insights and encouragement regarding the Rotary's focus.   Rotary is dedicated to six ... (click for more)

City Seeks To Be Removed As Trustee Of Confederate Cemetery

Mayor Andy Berke on Friday said he has asked City Attorney Wade Hinton, on behalf of the city of Chattanooga, to file the necessary paperwork "to confirm the city is no longer listed as a trustee of a Confederate Cemetery on East Third Street." Mayor Berke said, “Our action today makes it clear that the city of Chattanooga condemns white supremacy in every way, shape and ... (click for more)

Judy Kay Peer, 69, Killed When Train Hits Her Car At Hamill Road Crossing In Hixson

Judy Kay Peer, 69, was killed on Friday night when a train struck her car in Hixson on Friday night. Ms. Peer, a Hixson resident, was driving a 2015 Hyundai Sonata. Police said she  was traveling west on Hamill Road and had stopped at the railroad crossing. The gates were extended with flashing lights and a sounding bell. A train that was traveling northbound on ... (click for more)

Mayor Invites Civil War II - And Response (12)

I just received an email from the Mayor stating that he filed paperwork to remove the city of Chattanooga as the trustee for the Confederate Cemetery on Third Street. I understand the Mayor's intent was to distance the city from it's racist past and subsequent hate, but I feel like this is an interesting move without much thought of the consequences. The Mayor prefaced his ... (click for more)

Berke Plan To Solve Discrimination Is To Kick Dead Veterans To The Curb

Racism and discrimination is wrong. What is the best way for a parent to teach a child the evils of discrimination? Should the parent demonstrate and repetitively incentivize the proper behavior? Or, would it be more productive to badger the child over and over again for the sins of the child's g-g-g-grandfather who died 150 years ago? Would burning the personal effects of the grandfather ... (click for more)