Pictured from left to right are Jenny Graham, Century Park Associates director of operations; Nicole Roberts, executive director at Harbor Place at Cottesmore; Todd Fletcher, consultant; Jed Gines, regional director of operations; and JoAnna Crooks, Century Park Associates representative.
Century Park Associates, a nationwide senior living company, recently presented its 2016 performance awards at its Annual Management Meeting in Aurora, Colorado.
“I am so proud of all the teams at Century Park and how far they have come in the past year,” said Jenny Graham, director of operations for Century Park. “It’s so exciting to see the teams come together and build strong relationships with their customers, their communities and our partners.”
Lake Pointe Landing in Hendersonville, North Carolina, won the Independent Living Facility of the Year Award.
The campus was praised for its strong operations and low staff turnover rate.
Harbor Place at Cottesmore in Gig Harbor, Washington, took the honor for Assisted Living Facility of the Year. The building was praised for its operational success, leadership retention and true commitment to quality and the community. The community has earned deficiency-free surveys (or inspections) for the last four years running.
Century Park also presented a customer service award, the Going the Extra Mile Award, to Ellen Miller, receptionist at The Bridge at Columbia, Tenn.
Ms. Miller was nominated for two special acts of caring in February 2016. When a water leak in the building damaged several rooms, she volunteered her time to help with the cleanup, even though that was not part of her responsibilities. She also covered shifts during an ice storm for associates who were unable to make it to work, even though she was scheduled to be off.
Besides these acts of service, Miller created an efficient filing system for residents’ mailbox keys.
“Ellen is a true team player and exemplifies the servant heart we are looking for in our staff,” said Brian Oakley, executive director at The Bridge at Columbia. “She has a wonderful, caring spirit, and she is always looking for opportunities to meet our residents’ needs.”
With headquarters in Cleveland, Century Park Associates manages more than 40 senior living communities in 20 states.
Pictured from left to right are Jenny Graham, Century Park Associates director of operations; Rita Hood, executive director at Lake Pointe Landing; and JoAnna Crooks, Century Park representative.