Hamilton County Emergency Communications District Implements Inform CAD, Mobile System

  • Thursday, December 1, 2016

Hamilton County Emergency Communications District has gone live with Inform CAD and Mobile, a step in an upgrade of their emergency communications and response technology. Combining the new technologies in place at Hamilton County which include TriTech 911, which Hamilton County installed in 2014, Inform CAD, and Inform Mobile, provides the district with a modernized communications solution enabling them to take advantage of the latest technologies available to improve the delivery of services to its citizens. 

As a high volume public safety answering point, Hamilton County underwent a technology initiative to become NG911 ready with the implementation of TriTech’s 911 call handling solution. Once the implementation of TriTech 911 was completed, the deployment of TriTech’s Inform CAD and Mobile became the next step for a complete next generation PSAP solution to take advantage of new functionality and technologies in the industry, said officials. 

With Inform CAD, dispatchers will have the ability to access security cameras from around the county in the integrated map to receive more information and safeguard first responders. The adoption of Inform Mobile has empowered field personnel with the most up-to-date incident information freeing up radio traffic. On the horizon, Hamilton County is looking to implement Text-to-911 service as well as Automated Secure Alarm Protocol to automate the processing of information from alarm companies to get first responders on scene faster. 

“In order to continue providing a premium level of service to our community, it is important that we keep our systems upgraded to current technologies," said Hamilton County Emergency Communications District Executive Director John Stuermer.  "We are very excited with what our new emergency communications Computer Aided Dispatch platform will provide us in terms of minimizing response times and improving responder safety.”

TriTech Vice President of Operations Nasim Golzadeh said, “Hamilton County is one of our long-time, valuable customers. Successful implementation of public safety solutions is a very collaborative effort between TriTech and the customer, and Hamilton County has been an excellent partner for us during each implementation.  As they are now operational on the Inform Suite, Hamilton County will be able to leverage the rich layers of information throughout the emergency response and reporting workflow to enhance their delivery of services to their citizens as well as improve the effectiveness of their operations”.  


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