My name is Todd Tucker and I live just north of Chattanooga, in Cleveland. My wife and I take advantage of downtown Chattanooga on Sundays and Mondays as those are the days I am able to make time to do so.
I thought the idea to use a mobile app to pay for parking was a stroke of genius. This saves people from having to take cash or credit/debit cards out in a public parking establishment. I revived a "Notice of Past Due Parking Citation" on 09-04-14 for parking on 08-25-14. I used the mobile app on this day and my wife and I had to take time out of our busy schedule to call and straighten this out. Can not the person that took the time to take a photo of my license plate have access to the payment records? Is this the way your company always conducts business?
I will not care to walk several blocks in order to avoid parking in one of your lots from this point forward. My wife and I should not have to have the hassle of getting a letter threatening "additional penalties or legal action" when we conducted ourselves as we should. The problem here is your company making threats when YOU are in the wrong.
Todd Tucker
Cleveland